Klaviyo + Lightspeed Retail x Sync Tool

We had a tonne of clients asking to sync Klaviyo to Lightspeed as they had all assumed it did, but as I write this post, it doesnt, well it does with retail r, but not x which is what all Shopify users have. So here is a breakdown of what our tool does:

Overview

This tool synchronizes customer data and sales information between Lightspeed POS and Klaviyo, enabling seamless integration of point-of-sale data with email marketing efforts.

Key Features

Customer Sync

Retrieves customers from Lightspeed POS

Creates or updates customer profiles in Klaviyo

Respects "do not email" preferences

Sales Data Sync

Fetches sales data from Lightspeed POS

Filters out Shopify-sourced sales

Creates order events in Klaviyo for each sale

1. Product Information

   1. Retrieves detailed product information for each sale item

   2. Includes product categories, brands, and other relevant details

2. Duplicate Prevention

   1. Checks for existing profiles and orders to prevent duplicates

3. Error Handling

   1. Skips customers without email addresses

   2. Handles missing product information gracefully

Technical Details

Language: JavaScript (Node.js)

External APIs: Lightspeed POS, Klaviyo

Data Flow: Lightspeed POS → Custom Sync Tool → Klaviyo

Benefits

Unifies customer data across POS and email marketing platforms

Enables targeted email campaigns based on in-store purchase history

Provides a comprehensive view of customer interactions across channels

Let us know if you need our tool! Just drop us a message